Terms & Conditions

TERMS AND CONDITIONS

Effective date: 1^st November 2023

1. Introduction

Welcome to Veeps Tours SL (“Veeps Tours”), a distinguished platform positioned at the forefront of facilitating seamless connections between enthusiastic tourists and esteemed tour operators. Our primary operation, based in Spain under the company registration number NIF B56469265, encompasses the digital domain of www.artistatours.com.

Our service charter is dedicated to serving as a robust intermediary, expertly navigating the intricate realm of tourism and marketing services tailored for tour operators.

This document outlines the Terms and Conditions (T&C) that constitute the legal framework governing your interaction and engagement with Veeps Tours’ services. Your consent to these T&C, evidenced by your continued use of our services or website, is imperative for a harmonious and legally compliant relationship with Veeps Tours.

2. Definitions

In the context of these T&C, certain terms are used with specific meanings to ensure clarity and precision:

• “User”: Any individual or entity engaging with Veeps Tours, whether as a tourist seeking tours or as a professional entity utilizing our marketing services.
• “Tour Operator”: Refers to businesses or individuals offering tourism-related services and experiences, enlisted on our platform for broader visibility and engagement.
• “Guide”: The skilled individuals who are the face of the tour, leading and enlightening tourists during their journey.
• “Service”: This term encapsulates the entire spectrum of functionalities, applications, and services offered and facilitated by Veeps Tours, including but not limited to the website, marketing services, booking engine, and customer support.

3. Acceptance of Terms

By accessing, browsing, or otherwise utilizing the services provided by Veeps Tours, you irrevocably agree to adhere to and be legally bound by these T&C. These terms form a binding contractual agreement between you and Veeps Tours. It is paramount that you carefully read, understand, and consider these terms before proceeding to ensure your informed consent.

4. Modification of Terms

Veeps Tours reserves the unequivocal right to amend, revise, or replace these T&C at any given time, reflective of evolving legal requirements, market conditions, or operational needs. Such modifications will be effective immediately upon posting on our website or notification to you. It is your responsibility to regularly review these T&C to stay informed of any changes. Continued use of Veeps Tours’ services following any such modifications constitutes your acceptance of the revised terms.

5. Service Description

Veeps Tours prides itself on being a distinguished intermediary, expertly bridging the gap between tourists and tour operators. Our platform is designed to facilitate the discovery, comparison, and booking of diverse tour experiences, offering comprehensive marketing services to tour operators. Our role is strictly limited to an intermediary; we do not own, operate, or manage any tours directly. Our commitment is to provide a user-friendly, reliable, and efficient platform, enhancing the visibility and accessibility of tours for a global audience.

6. Additional Terms for Customers

    

   • Customer Registration and Account Management

To begin your journey with Veeps Tours, you’ll need to register an account. This process is straightforward, requiring you to provide some basic personal information. Once registered, you can manage your bookings, preferences, and personal details with ease. We prioritize the security of your data, ensuring your account details remain confidential. It’s essential to keep your information up-to-date and accurate, as this information will be used for booking tours and communicating important travel details.

• Booking and Cancellation Policies

Our booking system is user-friendly, allowing you to browse and secure tours with just a few clicks. When planning your tour, please review the cancellation policy specific to each tour operator, as these policies vary and include important details about cancellation timelines, fees, and refund processes. Understanding these policies is crucial in ensuring a smooth experience, especially if your plans change.

• Customer Rights and Responsibilities

As our valued customer, you have the right to access accurate and comprehensive information about all available tours. We ensure fairness in treatment from all our tour operators. In return, we expect you to adhere to the guidelines and safety norms set by the tour operators. Respecting local cultures, environments, and adhering to safety norms is paramount for an enjoyable and respectful travel experience.

• Payment and Refund Protocols

We provide various payment options for your convenience. The payment terms, including the timeline and accepted methods, are clearly outlined during the booking process. In case of cancellations, refunds will be processed as per the specific tour operator’s policy. Understanding these terms helps manage your expectations and ensures a transparent transaction process.

• Liability and Safety Acknowledgment

Veeps Tours acts as an intermediary between tourists and tour operators. While we strive to partner with reputable operators, we are not directly involved in the conduct and operation of the tours and, as such, cannot be held liable for any incidents or accidents that occur during tours. This limitation of liability extends to actions of tour operators and unforeseen events. We urge customers to adhere to all safety guidelines provided by tour operators for their well-being.

• Customer Support and Dispute Resolution

Should you have any questions or need assistance, our customer support team is readily available to assist you. For any disputes or complaints, you can reach out to us through the provided contact channels. We aim to resolve disputes amicably and efficiently, adhering to a fair and reasonable process. Your satisfaction and travel experience are of utmost importance to us.

By engaging with Veeps Tours and utilizing our services, you acknowledge and agree to these terms, which are designed to ensure a pleasant and fulfilling travel experience.

7. Additional Terms for Tour Operators

    

   • Tour Operator Registration and Profile Management

Joining Veeps Tours starts with a straightforward registration process. You’ll need to provide essential documents and comply with our quality standards. Once registered, you can manage your profile, keeping your tour listings accurate and appealing. Regular updates and accurate information are crucial for attracting more customers.

• Commission Structure and Billing

Our collaboration is based on a clear commission structure. You’ll be briefed on the percentage rates and billing cycles during registration. We maintain transparency in our financial dealings, ensuring you understand how commissions are calculated and paid. Our billing process is streamlined for ease and efficiency.

• Marketing Services and Collaborations

Veeps Tours offers a range of marketing services to amplify your presence in the tourism industry. From targeted campaigns to strategic collaborations, we provide tools and opportunities to increase your tours’ visibility. We work together to develop marketing strategies that align with your goals and our platform’s capabilities.

• Tour Operator Responsibilities and Content Management

As a tour operator, you are responsible for providing accurate and legal tour information. This includes managing your content on our platform and ensuring it complies with all relevant intellectual property laws. Quality content management is key to engaging potential customers effectively.

• Operational Compliance and Quality Assurance

We expect all our tour operators to adhere to local and international tourism regulations. Maintaining high service quality and ensuring customer satisfaction are paramount. Compliance with these standards is not only a legal requirement but also essential for building trust and reputation in the tourism industry.

8. User Responsibilities

Users are obligated to use Veeps Tours’ services responsibly and legally. This includes providing accurate information during registration, respecting the rights and dignity of other users and tour operators, adhering to safety guidelines during tours, and complying with all applicable laws and regulations. Users must not misuse the platform for unauthorized activities such as fraud, harassment, or dissemination of malicious content.

9. Tour Operator and Guide Responsibilities

Tour operators and guides are responsible for the accuracy and legality of the information and services they provide on the platform. They must ensure compliance with local laws and regulations, provide truthful and comprehensive details about their tours, and maintain high standards of service quality and safety. They are also responsible for fulfilling their commitments to bookings made through Veeps Tours.

10. Content and Intellectual Property

Content uploaded by users, tour operators, and guides, including text, images, and reviews, must respect intellectual property rights and not infringe upon the rights of third parties. Veeps Tours claims no ownership of such content but reserves the right to use, modify, or remove content that violates these T&C or is deemed inappropriate or offensive.

11. Privacy and Data Usage

Veeps Tours is committed to protecting the privacy and personal data of its users. Our data collection and processing practices are detailed in our Privacy Policy, which outlines how we collect, use, store, and protect user data. By using our services, users consent to the collection and use of their personal data in accordance with our Privacy Policy.

12. Booking and Cancellation Policy

Bookings for tours made through Veeps Tours are subject to specific terms and conditions set by the respective tour operators. Users are advised to review these terms before making a booking. The cancellation policy, including any fees or refunds, is determined by the tour operator and clearly stated during the booking process. Users are responsible for adhering to these terms when canceling or modifying a booking.

These sections continue to elaborate on the responsibilities, rights, and obligations of all parties involved in the services provided by Veeps Tours, ensuring a comprehensive and legally sound framework for the operation of their intermediary platform.

13. Refund Policy

Veeps Tours adheres to a clear refund policy, which is largely governed by the individual policies of the tour operators. Users seeking refunds for cancellations or other issues must refer to the specific terms set by the tour operator at the time of booking. Veeps Tours facilitates the communication and processing of refunds but is not directly responsible for the issuance of refunds.

14. Payment Terms

All payments for bookings made through Veeps Tours are processed securely. Users are required to pay for tours as per the terms set by the tour operators. Veeps Tours may facilitate these transactions but does not hold responsibility for the payment terms set by individual operators. Any disputes regarding payments must be resolved directly with the tour operator.

15. User Conduct and Prohibited Uses

Users of Veeps Tours are expected to conduct themselves in a manner that is respectful, lawful, and in accordance with these T&C. Prohibited conduct includes any form of harassment, spreading malicious software, fraudulent activities, and violation of intellectual property rights. Veeps Tours reserves the right to terminate access for users found in violation of these norms.

16. Guide App and Booking Engine Usage

Veeps Tours provides guides with access to an app or booking engine, which should be used strictly for managing bookings and communicating with customers regarding tour-related matters. Any use of this tool for purposes other than those stipulated, such as unauthorized marketing or harassment, is strictly prohibited and may result in suspension of access.

17. Indemnification

Users agree to indemnify and hold Veeps Tours, its affiliates, officers, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of their breach of these T&C, or their violation of any law or the rights of a third party.

18. Dispute Resolution

In the event of a dispute arising from the use of Veeps Tours’ services, the following steps should be taken:

1. Initial Contact: Users should first contact our customer service team to report the issue.
2. Mediation Attempt: Veeps Tours will attempt to mediate and resolve the dispute within a 30-day period.
3. Escalation: If mediation fails, parties may seek arbitration or take legal action in a court of competent jurisdiction. We are committed to resolving disputes fairly and efficiently, adhering to amicable and legal resolution processes.

19. Applicable Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Spain, without giving effect to any principles of conflicts of law. Any disputes or legal proceedings arising in connection with the service shall be subjected to the exclusive jurisdiction of the courts of Spain.

20. Third-Party Links and Services

Veeps Tours’ platform may contain links to third-party websites or services. These links are provided for convenience only, and Veeps Tours does not endorse, guarantee, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

21. Termination of Use

Veeps Tours reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if a user breaches the Terms and Conditions.

22. Feedback and Suggestions

Veeps Tours welcomes feedback and suggestions from users. However, any feedback or suggestions submitted become the property of Veeps Tours, and the company is free to use this information without any obligation or compensation to the user.

23. Notices and Communications

All notices and communications with users will be considered effective if sent to the email address or phone number provided by the user at the time of registration. Users are responsible for keeping their contact information up to date.

24. Force Majeure

Veeps Tours shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Veeps Tours’ reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

25. Severability and Waiver

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provisions.

26. Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and Veeps Tours concerning the subject matter herein and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter.

27. Contact Information

For any inquiries or questions regarding these Terms and Conditions or other aspects of Veeps Tours’ services, users can contact Veeps Tours through the contact information provided on the website www.artistatours.com. This may include a designated email address, phone number, or physical address for correspondence.