Privacy
Policy

PRIVACY POLICY

Effective date: 1^st November 2023

1. Introduction

Welcome to Veeps Tours SL (“Veeps Tours”). This Privacy Policy outlines our commitment to protecting the privacy and personal data of our users. As a platform connecting tourists with tour operators, we understand the importance of data security and privacy in the digital age.

2. Scope and Application

This policy applies to all personal data processed by Veeps Tours, including data collected through our website, www.artistatours.com, and other channels. It covers information collected from both tourists and tour operators.

3. Data Controller Information

Veeps Tours SL, registered in Spain under the company number NIF B56469265, is the data controller responsible for your personal data under this policy.

4. Types of Data Collected

We collect various types of personal data, including:

• Identification data: Names, contact details.
• Financial data: Payment information for bookings.
• Technical data: Website usage, cookies.
• Communication data: Queries, feedback.

5. Purpose of Data Collection

The data collected serves to:

• Facilitate tour bookings and operations.
• Process payments and manage financial transactions.
• Enhance user experience on our website.
• Communicate effectively with users regarding their bookings and inquiries.

6. Legal Basis for Processing

Our processing of your personal data is based on:

• The necessity to fulfill our contractual obligations with you.
• Compliance with legal requirements.
• Consent obtained for specific purposes.
• Legitimate interests pursued by Veeps Tours or third parties.

7. Data Collection Methods

We collect data through various methods:

• Directly from you when you provide information on our website.
• Automatically as you navigate through the site (data collected via cookies and similar technologies).
• From third parties, such as partners and external agencies.

8. Use of Personal Data

Personal data is used to:

• Manage and fulfill bookings.
• Provide customer support.
• Send marketing communications (with your consent).
• Improve our services and website functionality.

9. Data Sharing and Disclosure

Your data may be shared with:

• Tour operators for booking purposes.
• Third-party service providers (e.g., payment processors).
• Legal authorities when required by law.

10. International Data Transfers

We operate internationally and may transfer data outside the European Economic Area (EEA). In such cases, we ensure that similar protection is afforded to the data by implementing at least one of the following safeguards:

• Transfer to countries that have been deemed to provide an adequate level of protection by the European Commission.
• Use of specific contracts approved by the European Commission.

11. Data Retention Policy

We retain personal data:

• For as long as necessary to fulfill the purposes we collected it for.
• As required to comply with legal, accounting, or reporting requirements.

12. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit.
• Regular cybersecurity assessments.
• Internal policies and staff training in data protection.

13. Cookies and Tracking Technologies

Veeps Tours uses cookies and similar tracking technologies on our website to enhance user experience and analyze website usage. This includes:

• Essential cookies for website functionality.
• Performance and analytics cookies to understand user behavior.
• Marketing cookies for personalized advertising.

14. Your Rights as a Data Subject

Under GDPR, you have several rights, including:

• Access to your personal data.
• Rectification of inaccurate data.
• Erasure of your data in certain circumstances.
• Restriction of processing.
• Data portability.
• Objection to processing.

15. Exercising Your Rights

To exercise any of your rights, please contact us at the details provided in Section 27. We will respond to your request within one month.

16. Consent and Withdrawal

Where we rely on your consent for processing personal data, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

17. Automated Decision Making and Profiling

Veeps Tours does not use fully automated decision-making processes or profiling that would have a legal or similarly significant effect on you.

18. Data Protection Officer (DPO) Contact Information

For any questions regarding your personal data or this policy, our Data Protection Officer can be contacted at dpo@artistatours.com.

19. Third-Party Service Providers

We engage third-party companies and individuals to facilitate our Service (“Service Providers”), perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

20. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

21. Links to Other Websites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

22. Policy Updates and Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.

23. Complaints to Authorities

You have the right to lodge a complaint with a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

24. Contact Information for Privacy Concerns

For any questions or concerns about our Privacy Policy or data handling practices, please contact us at privacy@artistatours.com.